Customer Service Engineer

About

Description

Responsible for being part of the regional team with on-site installations / commissioning, routine maintenance, repair, verification and calibration of Malvern Panalytical’s product lines in the African region. Provides pre- and post-sales support for the South African managed territory.

Responsibilities

• Works independently and as part of the team in accurate diagnosis and solution of customer instrument problems
• Responsible for meeting customer expectations for Malvern Panalytical Instruments’ service
• Ensures, own documentation is appropriate and timely, including expense, installation and maintenance reports
• Works closely with sales and takes advantage of opportunities to promote Malvern Panalytical products and services
• Completes training and maintains knowledge and documentation relating to product portfolio
• Manages own company assets; spare parts stock/kits, company car, telephone, tools, literature, software and computers
• Provides telephone support to customers
• Travels extensively and as necessary to achieve the above
• Helping to grow customer satisfaction using standard KPI’s

Qualifications

• National Diploma in Electronics, Electrical Engineering or equivalent

Application instructions:

• Follow all application instruction.